Question 1

How is Team different from Professional?

Accepted Answer

Professional is designed for an individual project manager or consultant. Team includes Professional capabilities for every paid full seat and adds a company workspace, centralized administration, organization-wide project oversight, and organization-owned billing.

Question 2

Who counts as a paid full seat?

Accepted Answer

Every active organization member consumes one full Team seat, including the organization owner, administrators, and members. Project Viewer access still requires joining the organization and using a full seat in V1.

Question 3

Are administrators priced differently?

Accepted Answer

No. Organization owners, administrators, and members each use one full Team seat at the same per-seat price. Security roles are independent from billing categories.

Question 4

Can external clients or contractors be guests?

Accepted Answer

Not in V1. To retain access to an organization-owned project, a client or contractor must join the organization and use one full Team seat, even when assigned as a Project Viewer. You can remove them later and reuse the seat.

Question 5

Can organization administrators see every project's content?

Accepted Answer

Organization administrators have company-wide administrative oversight for directory, membership, and workspace governance. Access to sensitive project content follows explicit organization and project policy; administrative authority does not silently bypass project permissions.

Question 6

What happens when a team member leaves?

Accepted Answer

Removing a member revokes their access immediately. The paid seat becomes available to invite someone else. Reducing your total paid seat capacity is a separate action that takes effect at renewal.

Question 7

Can a company change seat capacity later?

Accepted Answer

Yes. You can add capacity with an immediate prorated charge. Removing members frees seats for reuse. Reducing paid capacity takes effect at the next renewal and cannot go below current active and reserved usage.

Question 8

Do we pay before inviting the team?

Accepted Answer

Yes. Select your total full-seat capacity during signup and complete checkout first. After the Team workspace activates, invite members into the available seats.

Question 9

When are we charged?

Accepted Answer

Monthly plans charge the selected seats immediately for the first month. Annual plans charge the selected seats immediately for the full annual term.

Question 10

Is there a free Team trial?

Accepted Answer

No. Team subscriptions begin when checkout succeeds, and the selected full-seat capacity is charged immediately. There is no V1 free trial or deferred first charge.

Question 11

What happens to existing personal projects?

Accepted Answer

Existing personal projects stay private and are not moved automatically. New projects created while you are an active Team member belong to the organization; moving personal work is an explicit choice.

Question 12

What happens to my Professional subscription when I join a Team?

Accepted Answer

It depends how you join. Registering a new Team workspace for your company does not automatically cancel an existing personal Professional subscription. If you accept a Team organization invitation and already pay for Professional on your own account, that personal subscription is canceled immediately with a prorated Stripe credit for unused time. Voluntary cancellation from Account → Billing still ends at the current billing period unless you accept an organization invite.

Question 13

What happens if Team billing becomes past due?

Accepted Answer

Team access and seat changes pause while billing is past due. An authorized owner can update the payment method and retry payment from organization billing to recover the workspace.

Question 14

What happens when our team changes?

Accepted Answer

New capacity can be added with a prorated charge. Removing a member makes that paid seat available to someone else. Reducing paid capacity takes effect at renewal and cannot go below current active and reserved usage.